How to filter knowledge using Labels
Written By Mark Ku
Last updated 4 months ago
Basic filtering
Step 1: Access the label filter

Click the Filter icon in the top toolbar of the Knowledge panel.
Select Add a label from the dropdown menu.
Step 2: Select your filtering labels

Choose one or more labels from the dropdown list.
Observe how your selected labels appear in the active filter bar.
The filtering options that appear depend on how many labels you select:
With 1 label selected:

Include: Show only items with this label
Exclude: Hide items with this label
With 2 or more labels selected:

Include all of: Show assets that have all selected labels
Include any of: Show assets that have at least one of the selected labels
Exclude if all: Hide assets that have all selected labels
Exclude if any of: Hide assets that have at least one of the selected labels
Advanced filtering
Combine multiple filter groups

Click the Filter icon again in the top toolbar of the Knowledge panel to create a new filter group
Select different labels and logic for each new group.
Use the toggle at the top-left to choose:
Match all filters: Results must satisfy every filter group (AND logic).
Match any filter: Results can satisfy at least one filter group (OR logic).
Clearing filters
To remove a single label, click the X on its filter chip
To clear everything at once, click Clear at the top of the filter bar