Billing and subscriptions overview

Storytell offers flexible billing options designed to scale with your usage needs, from casual exploration to regular professional work to enterprise-level team management. Understanding these plans helps you choose the right option and manage your account effectively.

Written By Patrick Intervalo

Last updated 2 months ago

What are Storytell's billing plans?

Storytell uses a hybrid pay-as-you-go credit and subscription system with three main options:

  • Explorer Plan (Free)

    Ideal for new users testing Storytell.

    • Includes 10,000 free credits to start

    • Automatic daily refills of up to 300 credits

    • Option to buy extra credits anytime ($20 for 20,000 credits)

    • Purchased credits expire after 12 months

    Perfect for: individuals exploring the platform or running occasional workflows.

  • Go Pro — $20/month or $200/year

    A subscription designed for consistent users who need more capacity and reliability.

    • 20,000 credits per month included

    • Early access to the newest LLMs and features

    • Unlimited integrations

    • Priority support

    • 15% bonus on all credit refills

    • Credits remain valid as long as you stay subscribed

    Perfect for: creators, analysts, or small teams using Storytell regularly.

  • Power User — $200/month or $2,000/year

    For power users and professionals running intensive workflows.
    Includes everything in Go Pro, plus:

    • 225,000 credits per month

    • Early access to beta features

    • Dedicated support channel

    • Direct access to our CEO’s team for escalations

    • 25% credit refill bonus

    Perfect for: advanced users managing high-volume automations and demanding workloads.

  • Enterprise Unlimited — Custom Pricing

    Tailored for large teams and organizations with advanced governance and scaling needs.

    • Embed Storytell directly in your own applications

    • Team budgets & access controls

    • Custom data retention policies

    • Cross-team usage reporting

    • Option to bring your own LLM API keys or on-prem LLMs

    • Flexible payment options (Credit Card or Invoice)

    • Enterprise-grade SLAs and dedicated support

    Perfect for: enterprises seeking control, compliance, and scalability.

Why choose a paid plan?

Paid plans provide significant advantages over the free Explorer tier:

Enhanced value

  • Credit bonuses on credit refills (15% extra for Pro users and 25% extra for Power users)

  • Credits never expire while the subscription is active

  • Better cost-per-credit ratio for regular users

  • Unlimited integrations

  • Priority support

Advanced Features

  • Team collaboration tools (Enterprise)

  • Custom retention policies and audit logs (Enterprise)

  • API access and integrations (Enterprise)

Access the pricing page

You can buy credits and manage your subscription from the pricing page. There are several ways to get there:

Option 1: From the home page

  1. Click Pricing in the upper-left corner of the app.

  2. You’ll land on the Subscription page, where you can view, refill, or upgrade your plan.

Option 2: From the credit counter

  1. Hover over your current credit balance at the prompt input bar.

  2. Click Manage or Top up in the popup that appears.

Related resources:

Storytell credits

Storytell uses a credits system to measure usage across prompts, file processing, and other features. Different actions consume different amounts of credits.