Credit system explained

Storytell measures usage through credits, which power all AI actions, including asking questions, processing files, generating analyses, and creating reports.

Written By Patrick Intervalo

Last updated About 1 month ago

🚀 Pro-tip: Learn how to minimize the number of credits consumed in our FAQs below

How credits are consumed

Credits are used in various Storytell processes like:

  • Submitting a prompt

  • Uploading a file

  • Generating a report/artifact

ℹ️ The number of credits used depends on the complexity of your prompt and the amount of data required to answer your question. Most prompts will use between 50 and 500 credits. More complex prompts may use 1,000 to 2,000 credits or more.

How credits refill

ℹ️ You must be a registered user for credits to refill to your account.

  • When you first sign up, you are automatically placed in the Explorer plan and receive 10,000 credits.

  • After that, daily credits refill at 12:00 AM UTC — but only once you’ve begun using your daily credits.

  • Once the daily cycle begins, credits continue refilling every day automatically.

  • You regain up to +300 credits per day, but never above your plan’s credit cap.

Example: If you’re on the Explorer plan (cap: 10,000) and have 9,800 credits left, you’ll only refill +200 credits to reach the cap.

Credit allocations for each plan

Feature

Explorer plan

Go Pro plan

Power User Plan

Initial credits

10,000 credits when you sign up

20,000 credits included with subscription

225,000 credits included with subscription

Daily refill

+300 credits at 12:00 AM Pacific

+300 credits at 12:00 AM Pacific

+300 credits at 12:00 AM Pacific

Credit purchases

$10 per 10,000 credits

$10 per 11,500 credits (15% bonus)

$10 per 12,500 credits (25% bonus)

Credit expiration

Purchased credits expire after 12 months

Credits never expire while the subscription is active

Credits never expire while your subscription remains active

Payment model

Pay-as-you-go for additional credits

Monthly/annual subscription + optional purchases

Monthly or annual subscription with priority support and refill bonuses

Types of credits

Credits can come from different sources within Storytell. Each type behaves the same when used but may have different expiration rules depending on your plan.

Credit sources:

  • Daily credits — Automatically refilled each day (+300/day).

  • Plan credits — Included in your active subscription (e.g., 10,000 for Explorer, 20,000 for Go Pro).

  • Purchased credits — Bought on top of your plan for extra usage capacity.

  • Promotional credits — Occasionally granted during special offers or events.

  • Manual adjustments — Added by Storytell Support in specific cases.

Credit consumption order:
Daily → Plan → Promotional → Initial sign-up → Purchased → Manual

Frequently Asked Questions (FAQs)